This website is the property of Canary Docklife Ltd, trading as River Habitat (Company Reg. No. 03948052), 655 Commercial Road, London E14 7LW. By visiting this website you agree that you consent to and are bound by the following terms and conditions:

Copyright and trademarks
This website and its associated copyright belongs to River Habitat. No part of it may be reproduced in any form or stored electronically or in any other medium without the permission of River Habitat. For personal (as opposed to any commercial) use material may be printed from the website.

River Habitat and the River Habitat logo are registered trademarks. Reproduction of these trademarks is prohibited, other than in the case allowed above.

Data Protection Act 1998
River Habitat is registered under the Data Protection Act 1998, and makes all reasonable efforts to protect the personal information we hold from loss, unauthorised access, modification, disclosure or other misuse. Personal data is held by us - as physical files, or on our contacts and administration database – either because of work we have undertaken or are currently engaged in, or because we believe that clients may be interested in receiving material from us about our business and services.

River Habitat does not sell, rent or deal in the personal information we hold. Only in cases where clients have expressly requested or authorised it will we pass on their contact information to third parties.

In accordance with their rights under the Data Protection Act, clients may request the amendment of the personal information or to cease receiving direct marketing materials. River Habitat promises to action these requests as quickly as possible. In addition, our website allows clients to amend their own details or to unsubscribe at any time from our emailing list.

Accuracy
River Habitat undertakes and makes best efforts to ensure the accuracy of the information on our website. From time to time there will be a need to amend this information, and while we try to minimise the delay in updating the website, the possibility for such delay does exist. Thus, River Habitat cannot guarantee that the information is accurate at all times and that it must be used for general guidance only. It should also be understood that as a consequence other websites which take data feeds directly from our website may not be completely accurate or up to date at all times and the same caveat applies in such instances.

Disclaimer
River Habitat, their clients and any joint agents give notice that, they have no authority to make or give any representations or warranties in relation to any property. These particulars do not form any part of an offer or contract and must not be relied upon as statements or representations of fact.

Any areas, measurements or distances are approximate. The text, photographs and plans are for guidance only and are not necessarily a complete representation of the property. It should not be assumed that the property has all necessary planning, building regulations or other consents and River Habitat have not tested any services, equipment or other facilities. Purchasers must satisfy themselves by inspection or otherwise.

Indemnity
While we take every care to ensure that the standard of this website remains high and to maintain its continuity of function, River Habitat accepts no liability (including liability for negligence) for direct, indirect or other damage suffered as a result of access to the website or any part of it, or the use of the website, or as a consequence of inability to access the website or links to other websites.

River Habitat uses virus-checking software to screen against damaging viruses or other malicious objects and programs but cannot be held responsible for the accidental transmission of a virus or similar object to any person. The only exception to this would be if damage were caused resulting in death or personal injury due to the negligence of River Habitat, or where damage were caused by a defect within the meaning of the Consumer Protection Act 1987 Part 1.

Regulation
As a member of the Association of Residential Letting Agents (ARLA), we aim to provide the highest standard of service to all landlords and tenants, in line with their Code of Practice. One of the requirements of our membership of ARLA is that we have a process for assessing complaints about our service, appropriate to our firm's size and structure.

All branch staff will deal with the normal day to day problems on a one-to-one basis but once a formal complaint has been raised, i.e. "I am not satisfied with the standard of your work / conduct / behaviour etc. and I wish to make a formal complaint", then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents - terms of business, tenancy agreement, inventory etc, and send it to:

The Compliance Officer
River Habitat
655 Commercial Road
London E14 7LW

The grievance letter will be acknowledged promptly, investigated in accordance with established "in-house" procedures and a reply sent to you within ten working days of receipt of the original letter. You will be invited to make any comments that you may have in relation to this response.

Subsequently, if you remain dissatisfied with the way we have responded to the issues raised, then we will refer you to ARLA who will arrange for your complaint to be assessed by an external Independent Case Examiner in line with the criteria and procedures set out in ARLA's published complaints procedure/leaflet.